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Dealing with complaints

How can I make a complaint about a NALS agent?

All NALS firms as a condition of the licence must have written Customer Complaints Procedure available on request. If the complainant landlord or tenant is not satisfied with the in-house resolution of their grievance you can tell them to refer the matter to the ombudsman scheme which you are signed up to which will appear on your Customer Complaints Procedure.

How can I make a complaint about NALS?

Should you have a complaint about NALS please refer to our complaints procedure. Click to download.

General information

The National Approved Letting Scheme (NALS)

Company No: 3664069

Registered Office:
Cheltenham Office Park,
Hatherley Lane,
Cheltenham
GL51 6SH

Governance

The Board of NALS

Application Portal

Start an online application to join NALS today.

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Or continue an existing one.

Alternatively you can download our offline forms.

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Landlords and Tenants.
Get genuine peace of mind.

Any agent bearing the NALS logo meets industry standards for customer service as well as being part of a Client Money Protection Scheme and offering independent redress.

©2015 Approved Letting Scheme Ltd t/a National Approved Letting Scheme (NALS). Company No 3664069
Registered Office: Cheltenham Office Park, Hatherley Lane, Cheltenham GL51 6SH
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