All NALS licensed firms have made a commitment to maintaining defined standards of service to any landlords they represent and to their tenants. These include:
- Inclusion under a Client Money Protection scheme
- Providing a written complaints procedure with access to independent redress
- Holding a Professional Indemnity Policy which can help pay to rectify problems in the unfortunate event that they occur
- Holding a client account where money is held separately to the operating funds of the firm and meeting strict accounting standards
These requirements are designed to protect both the landlord and the tenant.