Benefits of NALS
All NALS licensed firms have made a commitment to maintaining defined standards of service to any landlords they represent and to their tenants. These include:
These requirements are designed to protect both the landlord and the tenant.
The SAFEagent Campaign
The SAFEagent badge allows firms who are regulated by NALS, ARLA: propertymark, RICS and UKALA to immediately identify to landlords and tenants that they are part of a Client Money Protection Scheme.
You do not have to be a NALS licensed agent to apply for SAFEagent status and display the endorsement on your premises and marketing material – but you do need to be regulated by an organisation that requires agents to be part of a Client Money Protection Scheme and is recognised by SAFEagent. All NALS licensed firms are eligible to apply for SAFEagent status. You can register here. The cost for a single office NALS firm is £40 + VAT (normal fee £55 + VAT)
With tenants and landlords becoming more and more knowledgeable about their rights, and the protections they should expect from a lettings and management firm, the SAFEagent campaign is well worth signing up to, as it is fast becoming a byword for trust and security in the letting industry.
Dealing with Complaints
How can I make a complaint about a NALS agent as a landlord or tenant?
All NALS firms have a written Customer Complaints Procedure available on request. Your first step is to ask the firm you are dealing with for a copy, and this will outline the method by which they will seek to resolve any issues.
If you are not satisfied with the outcome of the in-house review of your complaint, then you can refer the matter to an ombudsman for independent review. The Complaints Procedure will detail which Redress scheme your agent is part of.
How can I make a complaint about NALS?
Should you have a complaint about NALS please refer to our complaints procedure.
The National Approved Letting Scheme (NALS)
Company No: 3664069
Cheltenham Office Park,
The Board of NALS