THE NATIONAL APPROVED LETTING
SCHEME
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Do you want to demonstrate to consumers that your firm cares about the levels of customer service that you offer? Do you want to gain recognition by being registered with an industry wide accreditation scheme for lettings and management agents? If the answer to both of those questions is yes then read on: |
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What is NALS? |
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| NALS
is an accreditation scheme for lettings and management agents offering peace
of mind to landlords and tenants in knowing that they are dealing with a
firm which agrees to meet defined standards of customer service, together
with having in place the necessary insurance to protect clients' money plus
a complaints procedure offering independent redress. |
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Who supports NALS?
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| www.communities.gov.uk The Scheme is backed by the Government who said: "NALS is an important initiative for raising standards of lettings agents in the private rented sector. Opening up the Scheme so that all good letting agents can join is a welcome step. We are supporting this with government funding because the only effective way to isolate disreputable firms that tarnish the reputation of letting agents is to support those who are committed to providing a quality service to their customers". Professional Bodies in the private rented sector - ARLA, NAEA and RICS The Scheme is also supported by the professional bodies in the lettings sector ARLA (Association of Residential Letting Agents) www.arla.co.uk, NAEA (National Association of Estate Agents) www.naea.co.uk and RICS (Royal Institution of Chartered Surveyors) www.rics.org who saw the benefit to the sector in having a single kitemark for consumers to look for in seeking the assurance of customer service Lettings and Management Firms throughout the UK The Scheme has approaching 1,400 member offices throughout the UK who recognise the benefit of promoting themselves in their local marketplace as part of an industrywide accreditation scheme. All licensed firms and their offices are included on our Find an Agent section on the site British Property Federation The British Property Federation also back the Scheme. The Housing Corporation The Guild of Lettings and Management www.guild-let.co.uk who regulate housing associations in England also support the Scheme. Registered Social Landlords are also eligible for membership. National Union of Students: www.nus.org.uk The NUS support NALS |
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Who can join NALS? |
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| NALS is an open access scheme through which any firm meeting the strict criteria of the Scheme can obtain a license. NALS licensed firms commit to: |
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Why should your firm gain a license through NALS? |
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NALS is a significant step forward in actively promoting the best practice
for letting and managing agents within the private rented sector. Landlords,
tenants, insurers, investors, lenders and local authorities will all welcome
these standards. NALS is a self-regulatory scheme that will particularly
give additional confidence and peace of mind to landlords and tenants who
are being served by a NALS agent. |
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What is the cost of becoming licensed by NALS? |
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The annual subscription is £110 + VAT for the first office of a firm
and £50 + VAT each for any other additional offices. There is a one-off administration charge of £175 + VAT payable on submitting an application. |
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How can my firm become licensed by NALS? |
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The National Approved Letting Scheme is an accreditation scheme for lettings
and management agents offering peace of mind to landlords and tenants
in knowing that they are dealing with a firm which agrees to meet defined
standards of customer service, together with having in place the necessary
insurances to protect clients' money plus a customer complaints procedure
offering independent redress. |