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Agents Service Standards

Do you know what to expect from a lettings and management firm in terms of customer service?

  • Is your agent part of a Client Money Protection Scheme?
  • Has your firm provided you with a written statement setting out details of the services they provide and their charges?
  • Does the firm you are dealing with have a procedure in place for resolving complaints that includes independent redress?

If the answer to all of the above is "No" then you should be using a firm which is licensed by NALS and which agrees to meet defined standards of customer service.

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Or continue an existing one.

Alternatively you can download our offline forms.

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Landlords and Tenants.
Get genuine peace of mind.

Any agent bearing the NALS logo meets industry standards for customer service as well as being part of a Client Money Protection Scheme and offering independent redress.

©2015 Approved Letting Scheme Ltd t/a National Approved Letting Scheme (NALS). Company No 3664069
Registered Office: Cheltenham Office Park, Hatherley Lane, Cheltenham GL51 6SH
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