How can I make a complaint about a NALS agent?
All NALS firms have a written Customer Complaints Procedure available on request. Your first step is to ask the firm you are dealing with for a copy, and this will outline the method by which they will seek to resolve any issues.
If you are not satisfied with the outcome of the in-house review of your complaint, then you can refer the matter to an ombudsman for independent review. The Complaints Procedure will detail which ombudsman scheme your agent is part of.
There are three Redress Schemes operating in the Private Rented Sector
Ombudsman Services: Property www.ombudsman-services.org
The Property Ombudsman Scheme www.tpos.co.uk
Property Redress Scheme www.theprs.co.uk
How can I make a complaint about NALS?
Should you have a complaint about NALS please refer to our complaints procedure. Click to download.
The Board of NALS.