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Dealing with NALS

The National Approved Letting Scheme is a licensing scheme for lettings and management agents offering peace of mind to landlords and tenants.

Consumers using firms displaying the NALS logo can be reassured that they are dealing with a firm which agrees to meet defined standards of customer service, has in place the necessary insurances to protect clients' money plus a customer complaints procedure offering independent redress.

All NALS agents must meet the following criteria:

  • Have current Professional Indemnity Insurance
  • Have a designated client account with the bank
  • Be part of a Client Money Protection Scheme
  • Commit to offer services to landlords and tenants meeting NALS Service Standards
  • Have a written Customer Complaints Procedure which offers independent redress should any complaint from a landlord or tenant not be solved in-house

How can I find out more about the licensing procedure?

If you have a query regarding any aspect of the NALS licensing procedure email us on info@nalscheme.co.uk or T: 01242 581712
 
To check if an agent is part of the scheme click here

Download an application form and apply to become NALS licensed.

If you have a query regarding any aspect of the NALS licensing procedure email us on info@nalscheme.co.uk or T: 01242 581712
 
To check if an agent is part of the scheme click here

Application Portal

Start an online application to join NALS today.

Register »

Or continue an existing one.

Alternatively you can download our offline forms.

NALS Professional Development: Find out more Apply Online Now

Landlords and Tenants.
Get genuine peace of mind.

Any agent bearing the NALS logo meets industry standards for customer service as well as being part of a Client Money Protection Scheme and offering independent redress.

©2015 Approved Letting Scheme Ltd t/a National Approved Letting Scheme (NALS). Company No 3664069
Registered Office: Cheltenham Office Park, Hatherley Lane, Cheltenham GL51 6SH
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