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The National Approved Letting Scheme is an accreditation scheme for lettings
and management agents offering peace of mind to landlords and tenants in
knowing that they are dealing with a firm which agrees to meet defined standards
of customer service, together with having in place the necessary insurances
to protect clients' money plus a customer complaints procedure offering
independent redress.
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What are the aims of the Scheme? |
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- To provide an
accreditation scheme which establishes minimum levels of service and
is open to all bona fide firms and Residential Social Landlords providing
lettings and management services in the private rented sector. Firms
will be required to meet the criteria and standards that may from time
to time be reviewed by the Board to ensure a dependable service to landlords
and tenants incorporating the highest levels of consumer protection.
- To monitor compliance
by those accredited to the Scheme and oversee complaints handling by member
firms and withdraw or suspend accreditation as a means of giving confidence
to property owners and tenants dealing with a member of the Scheme.
- To promote best
practice in lettings and management by agents in respect of the private
rented sector and, where appropriate, publish and promote information
to members.
- To undertake a
proactive PR campaign to promote membership in order to increase the
number of member firms so that the Scheme becomes self-funding as soon
as possible.
If you are a lettings
and management agent and would like details of how to gain accreditation
click here to request an application pack. |
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